Cookie Policy

1. Introduction

We are committed to supporting every customer throughout their shopping experience on our website.

Whether you have questions about products, need assistance with an order, or require post-purchase support, our team is available to provide prompt, professional, and attentive assistance.

This section covers all enquiries related to customer support, product information, shipping, order tracking, and returns.

2. Contact Methods

For any enquiries or assistance, customers may contact us via email.

This communication channel is available for:

General enquiries
Order-related questions
After-sales support
Questions regarding returns and refunds

Our team will respond as quickly as possible during the customer service hours listed below.

3. Service and Support

We are committed to handling all enquiries with professionalism, courtesy, and transparency.

Messages received outside of business hours will be handled on the next business day.

Our goal is to provide clear, efficient, and customer-focused support.

4. Contact Information

Address: 1-23-3-1 KUZUHARA, NEYAGAWA-SHI, OSAKA 572-0075, JAPAN
Email: support@homihaus.com
Phone: +81 (709) 355 86 09
Customer Service Hours: Monday to Friday, 10:10 AM – 3:10 PM (AEST, excluding Australian public holidays)