This Privacy Policy describes how we collect, use, store, and protect personal data of users who access our website.
It is established in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all interactions on the website, including browsing, account creation, orders, customer support communications, and the use of cookies.
By accessing the website or using our services, users acknowledge that they have read and accepted this policy.
We collect only the data necessary to provide and improve our services.
The categories of data that may be processed include:
Personal identification data, such as name, surname, postal address, and email address
Transaction data, including payment details and order history
Technical data, such as IP address, browser type, cookies, and server logs
Communication data, including interactions with customer support
Cookies and similar technologies are used to ensure proper website functionality, analyse usage, personalise user experience, and optimise performance.
Collected data is used exclusively for:
Order processing and delivery management
Payment administration and related operations
Customer support and relationship management
Website performance analysis and improvement
Compliance with legal obligations under Australian law
Personal data is not sold or shared with third parties for marketing purposes.
Certain information may be shared with trusted service providers, including logistics, hosting, and payment processing partners, strictly to the extent necessary for service delivery.
All partners are subject to strict confidentiality and security obligations in accordance with Australian data protection requirements.
Personal data is stored securely using systems designed to prevent unauthorised access, loss, alteration, or disclosure.
Retention periods depend on the type of data:
Order-related data: retained for up to 10 years in accordance with the Corporations Act 2001 (Cth) and record-keeping obligations
Customer data and communications: retained for up to 3 years from the last interaction
Cookies: retained for up to 12 months from installation
Appropriate technical and organisational measures are implemented, including data encryption, access control, and security tools.
Users may withdraw consent for non-essential cookies at any time via browser settings or the cookie management tool available on the website.
In accordance with the Privacy Act 1988 (Cth), users have the following rights:
Right to access personal data
Right to request correction of inaccurate or incomplete data
Right to request deletion where legally applicable
Right to restrict processing in certain circumstances
Right to object based on legitimate grounds
Right to data portability in a structured and commonly used format
Requests can be submitted using the contact details provided below.
The processing of personal data is based on the following legal grounds:
Performance of a contract with the user
Compliance with legal obligations under Australian law
User consent for specific processing activities
Legitimate interest in ensuring security, efficiency, and proper operation of the website
Address: 1-23-3-1 KUZUHARA, NEYAGAWA-SHI, OSAKA 572-0075, JAPAN
Email: support@homihaus.com
Phone: +81 (709) 355 86 09
Customer Service Hours: Monday to Friday, 10:10 AM – 3:10 PM (AEST, excluding Australian public holidays)
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