These General Terms and Conditions govern the use of the website and all sales carried out through our online services.
By confirming an order, the user acknowledges that they have read, understood, and accepted without reservation the provisions set out in this document.
These terms are established in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law (ACL).
They apply to all sales delivered within Australia.
Creating an account allows access to a personal area where users can view orders and manage associated information.
The user is responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their account.
Reasonable technical measures are implemented to ensure the security and availability of the website.
The store shall not be held liable for damages resulting from misuse of the account, inaccurate information, or unauthorised access due to negligent handling of credentials by the user.
Product descriptions and images are provided for informational purposes only.
Product availability depends on stock levels. If an item becomes unavailable after order confirmation, the customer will be informed as soon as possible.
Prices are listed in euros (€) and include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Each order constitutes an offer to purchase subject to acceptance.
An order is considered confirmed once payment has been successfully received and a confirmation email has been sent.
Payments are accepted through secure systems, including Visa, Mastercard, American Express, Discover, and JCB.
Transactions are processed in accordance with applicable security standards.
If payment authorisation is declined, the order will be automatically cancelled.
After payment is completed, orders are generally processed within 2–5 business days.
Processing Cut-Off Time:
After dispatch, the estimated delivery timeframe is 5–7 business days depending on the delivery location and logistics conditions.
More details, please refer to the store’s Shipping Policy.
For questions regarding order cancellations, please refer to the store’s Order Cancellation Policy.
Customers may request a return within 15 days from the date of receiving the order.
After receiving and verifying the returned product, the refund will be processed within 3–6 business days.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
The protection of personal data is of fundamental importance.
Requests regarding personal data may be submitted using the contact details provided below.
Responses will be provided within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).
In the event of a dispute, an amicable resolution will be sought.
If no agreement is reached, disputes will be handled by the competent courts of Australia.
Address: 1-23-3-1 KUZUHARA, NEYAGAWA-SHI, OSAKA 572-0075, JAPAN
Email: support@homihaus.com
Phone: +81 (709) 355 86 09
Customer Service Hours: Monday to Friday, 10:10 AM – 3:10 PM (AEST, excluding Australian public holidays)
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