Shipping Policy

1. Delivery Area

We provide delivery services exclusively within Australia.

All orders placed through our website will only be shipped to addresses located within Australia.

2. Shipping Conditions

For orders under €135, a shipping fee of €9 applies.

Orders of €135 or more qualify for free delivery across Australia.

All prices displayed on the website are in euros (€) and include applicable taxes in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

3. Order Processing

After payment is completed, orders are generally processed within 2–5 business days.

Processing Cut-Off Time:

• Orders placed before 3:10 PM will be processed on the same business day.
  
• Orders placed after 3:10 PM will be processed on the next business day.
  
• If the order is placed on a public holiday, processing will begin on the next business day.

4. Delivery Timeframes

After dispatch, the estimated delivery timeframe is 5–7 business days depending on the delivery location and logistics conditions.

If a significant delay occurs, customers may contact the store’s customer support for assistance.

5. Pricing and Taxes

All prices listed on the website are in euros (€) and include applicable taxes as required under Australian taxation legislation.

No additional mandatory charges will be applied unless clearly stated.

6. Order Tracking

Once the order has been dispatched, customers will receive an email containing tracking details.

If any issues arise during tracking, customers may contact the store’s customer support for assistance.

7. Contact Information

Address: 1-23-3-1 KUZUHARA, NEYAGAWA-SHI, OSAKA 572-0075, JAPAN
Email: support@homihaus.com
Phone: +81 (709) 355 86 09
Customer Service Hours: Monday to Friday, 10:10 AM – 3:10 PM (AEST, excluding Australian public holidays)